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Top a Truck, New and Used Truck Toppers, Caps, Lids , Tonneau Covers, Accessories, and Parts :: Return / Holding Policy
| Return / Holding Policy |
Guidlines
- Return for exchange or refund will be allowed only within 30 calender days from receipt of merchandise.
- All authorized return merchandise must be unused and in it's original saleable packaging.
- All packaging, documentation, warranty cards, instructions and hardware must be returned.
- Return shipping is the responsibility of the customer unless the basis for the return is result of an error on our part. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Otherwise you pay shipping costs.
- All returns will be subject to a 30% restocking fee.
- Special order items may be returned at our discretion.
Non-Returnable Items
Returns are not accepted on the following items:
- Light bulbs
- Electrical items
- Custom Orders (i.e. painted to match accessories, toppers, fiberglass tonneau covers, custom altered products)
- Opened - any item that is not sealed in it's original manufactures packaging is not eligible for return
- Used or Installed - any item that is used or installed is not elegible for return
- Missing the Serial Number or UPC
- Returned without RMA number
- 30 days after delivery.
If you would like to make a return or exchange, you must contact us by phone or email and receive a Return Material Authorization number (RMA #) before returning your items.
Items returned to us without notification will not be eligible for a refund or exchange and may not be returned to the customer.
Holding a Stock Item
- We can hold an item for 2-3 days with a name and phone number
- We can hold an item for 2 weeks with 25% down
- We can hold an item for longer with the full amount down
- Any item on hold that hasn't been claimed in one month or had other arrangements made is considered abandoned and will be put back for sale
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